Return Policy

RETURNS

Acceptance of Terms

The public use of this website, sale of product and use of services are governed by the Terms and Conditions. By using all or any part of the playdrop mats web site, you agree to and are bound by all of the terms set forth. Please take a few minutes to review.

Return and Exchange

For playdrop mats purchased at any one of our Retailers please refer to their return policy for returns.

We want you to love your playdrop mat! We are so sure you’ll be happy with your purchase that we offer a “30-Day Money-Back Guarantee” or an exchange from date of purchase.  So go ahead, shop with confidence!

CANADIAN RETURNS:

Step 1. Please contact us first info@playdropmats.com to receive an RA#

Step 2. Initiate your return, click here: https://www.canadapost-postescanada.ca/information/app/prse/label?policyId=PR285954&LOCALE=en 

Step 3. Print your return label.

Step 4. Once you have printed the return label, please drop off your package at the nearest Canada Post location or schedule a pickup. To schedule a Canada Post, pick up, please contact 1.800.260.7678

In Canada, shipping costs of returned items within the 30-Day period are at the expense of playdrop mats.  Shipping charges will apply if an order is mistakenly placed, or the shipping address was entered incorrectly.  There are no returns or exchanges on any sale items. Playdrop mats will not be able to accept returns if the mats have been damaged by washing mishaps such as blotching, discoloration, shrinkage, misuse, accident, modification, or repair.

USA RETURNS:

Step 1. Please contact us first info@playdropmats.com to receive an RA#

Step 2. Print your return label.

Step 3. Once you have printed the return label, please drop off your package at the nearest Courier location.

In USA, shipping costs of returned items within the 30-Day period are at the expense of the Purchaser.  Shipping charges may will apply if an order is mistakenly placed, or the shipping address was entered incorrectly.  There are no returns or exchanges on any sale items. Playdrop mats will not be able to accept returns if the mats have been damaged by washing mishaps such as blotching, discoloration, shrinkage, misuse, accident, modification, or repair.

We pride ourselves on the quality of playdrop mats, if there is an issue that occurs outside of the 30-Day Guarantee period, please email us at info@playdropmats.com to discuss and resolve any issues you may be having with your playdrop mat.

Missing, Lost or Damaged Orders

If your order does not arrive, please contact us to investigate. If you have not contacted us within 1 month of your order date, we cannot offer any compensation or replacement stock.

Receiving your refund

Please be advised that credits can take up to 14-30 days from the day we receive your items in our warehouse. Once your credit is processed it will be put back directly onto your method of payment.  If the item is an exchange, we will ship you a new playdrop mat as soon as we receive the returned one.

Sale Items

There are no returns or exchanges on any sale items.

Wrong address entered.

The customer is responsible for entering the correct address at checkout and any additional costs that arise out of incorrect address entry is the responsibility of the customer including replacing the product and the shipping.

Damaged Goods

If the product you ordered arrives in an unusable and/or damaged state, please contact us within three (3) business days so we can move quickly to correct the issue and ship to you a product in good condition or credit you the amount if you wish to cancel your order. If the product is to be returned to us, we will issue a call-tag for pick by our shipping provider, in some cases, to keep carbon emissions to a minimum, we may only require a clear photograph of the damage emailed to us in order to provide proof to manufacturer.

Disputes and Governing Law

Playdrop mats Terms and Conditions shall be governed by and construed in accordance with the laws of The Province of British Columbia. All disputes arising from the use of the playdrop mats website and/or this agreement.

We’d like to hear from you!

If you should have any questions, comments, or suggestions, don’t hesitate to contact us.

Email: info@playdropmats.com